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Frequently Asked Questions

Our general opening hours are shown in the table below:

Monday – Friday 10:00am – 6:00pm
Saturday 9:30am – 6:00pm
Sunday 10:30am – 4:30pm

 

At certain times of the year this may change. Visit our opening hours page here for live information.
To check opening hours of a particular store please visit the brand directory here

Yes, we have a selection of outdoor seating throughout the mall. Some of our coffee shops also have outdoor seating available.

The majority of our stores accept cash and card payments, however The Cosmetics Company Store accepts card payments only. Please check with individual retailers before your visit.

We are accepting cash payments for gift cards so you can choose to purchase a gift card from customer services and use that to pay in stores that are not accepting cash at the moment. Find out more about gift cards here.

Dalton Park is an outdoor centre and wearing a face covering on the mall has always been optional.

At Dalton Park our biggest priority is to keep guests and our staff safe. From Thursday 27th January 2022, face coverings are no longer required by law and remain a personal preference.
Please respect the latest guidance and keep up-to-date via the www.gov.uk/coronavirus website.
Thank you for your continued co-operation and please stay safe.

As of Monday 29th May we are dog friendly, we’re excited to be welcoming your four-legged friends into the centre for a spot of outlet therapy. Find out more details here on a few ‘dog house rules’ and discover which stores are dog friendly.

Yes. We offer three wheelchairs and three scooters to hire for visitors with additional needs. Please contact us on 0191 526 6500 for further details or to place a booking. We are currently not charging for the hire of shopmobility equipment, but we do request a £10 refundable cash deposit for a wheelchair and £20 refundable cash deposit for a scooter.

You can find two sets of toilet facilities; one between Codrophenia and The Fragrance Shop, opposite Starbucks and the other between Cotton Traders and Moda Boutique, opposite BB’s coffee shop. The toilets are being cleaned more regularly by our housekeeping team and you can also find Changing Places facilities in Morrisons.

Yes, the brand new play park is now open for our little visitors to enjoy. Please click here to find out more. Please note: The play area is open all year around, weather permitting.

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